How To Use A2Z Help Center

Welcome to the Help Center! 

There are several ways to access the content and get help.

Using Help Center

• Public Site Articles
• Admin Articles
  • Logging in
• Education

Contacting Support Representatives

• Live Chat
• Submitting a Request/Adding a Ticket
  • Receiving a Response
• Ask an Expert
• Troubleshooting

Public Site Articles

Many of the articles pertaining to the event website are public.  You can find them by Searching or Browsing the portal.

Admin Articles

Most of the help articles that pertain to managing the event are secure behind a login.  The login should persist throughout the day, but you may need to sign in daily. 

(Note: please do not attempt to use the "sign in" link, which is not configured to accept your credentials, but rather use the steps below.)

Logging in

To automatically sign into the Help Center, first log into your GlobalAdmin.  Then, click on the Support link in the upper left.

Or, on any screen that has a question mark icon, you can click on the icon to be logged in and go to that article directly.

Education

For more in-depth training that covers topics in more detail please see our education program, and either enroll in a virtual instructor-led training session or a live seminar, or review a pre-recorded on-demand session. 

Live Chat

If you are an Admin user and would like to speak to our Support team during business hours (9am-5pm Eastern, Mon-Fri), you can click on the Help button in the lower right corner of the screen.

The form has some context-sensitive suggestions and a search bar if you'd like to search for articles at that time.  Or, you can click on Live Chat to contact our Support team.

Submitting a Request

You can add a question that our Support team will answer by clicking on the Submit a request link and filling out the form.

If you are an event organizer, please use the form named "a2z Events Ticket Form".

Please make sure to always give us the full name of the Event you are working on, any relevant links, and as much information as possible.

Receiving a response

If a ticket has been entered, the responses will arrive by email.   If a response does not arrive, please make sure to check your spam folder.

To ensure delivery, it may be useful to whitelist the domains that the emails may come from.

• a2zinc.zendesk.com - this email domain is used primarily to respond to event manager inquiries.
• personifycorp.com - this domain is used primarily to respond to exhibitor inquiries pertaining their enhanced digital content.  It is also the domain used by the deployment team.
• a2zinc.net - this email is used primarily to respond to Exhibitor, Speaker, Submitter and Attendee inquiries.

Please ensure no Support email address is subscribed to your marketing emails: the ticket email server automatically detects those as promotional items rather than valid issue requests, and may spam-block all emails that share that domain if more than a certain volume of emails are sent.

Ask an Expert

For event professionals, join our community to exchange ideas and best practices with other event managers.  Community members are invited to attend our monthly Ask an Expert session.

Troubleshooting

Q: I was given an article link, but all I can see is the "Welcome" screen!

A: The article link is behind a login.  Please follow the steps above to sign in from your Admin account before clicking on the link.