Use the Lead Retrieval web portal to set-up your account and review ALL of your leads.
If you've purchased multiple licenses, the web portal allows you to view your collected data from all of your devices used at the show. You can also view all of the leads that your team collected within the dashboard in the app.
The link to your web portal is included in your Lead Retrieval welcome email.
Get started by adding your data collection questions to be used in your account.
Add your custom qualifier questions to collect actionable lead data.
Example: What are your product interests?
- Product A
- Product B
How to Browse Your Leads
Once you’ve logged in to the portal, you’ll be taken directly to the ‘Browse Leads’ page. Here you can scroll through and sort your leads by First Name, Last Name, Company, and Title (if used).
To view the complete listing for a specific lead, click ‘View’ located in the far left column.
Click ‘Download Excel File’ to download leads to an Excel file. Before the event, if you have no leads the Excel file will contain only column headings.
How to Create a Custom Survey
To create a custom survey using your own questions, click ‘Survey’ located along the top of the page. Here you can add, change, re-order, and delete questions. It’s important to note that you may edit a survey at any time during an event; however, if you delete a question or a response after your leads have been collected, you will lose that data and will not be able to recover it. You may, on the other hand, add, edit, and re-order questions and responses without losing any data.
To Add a New Question: Click ‘New Question’ located at the bottom of the page. Under ‘Heading’ type or paste your question into the blank text line. Example: How many employees do you have? Each question must have a heading and a selection of answers to choose from. Questions can either have one answer (‘Select One’) or multiple answers (‘Select Many’). To establish the appropriate Q&A format, click the arrow on the dropdown box above ‘Heading’ and make your selection.
• ‘Select One’ utilizes radio-style buttons to select a single selection.
• ‘Select Many’ uses checkbox-style buttons to choose any number of answers.
To Add a Selection of Answers: Below ‘Heading’ text is ‘Answer Text’. Begin typing or pasting your selection of answers within the blank text line. As you type/paste, additional blank text lines will appear. Each answer must be typed/pasted within its own text line. There is no limit to the number of answers you can provide.
To Re-Order Questions or Answers: Use the up- or down-arrow buttons located above ‘Heading’ or within the selection of answers.
To Delete a Question: Click ‘X Delete’ to the right of the dropdown box.
To Minimize the Question Window: Click the checkmark on the far right-hand side of the screen. This will collapse the question and close the question’s edit mode.
To Edit Existing Questions: Click on the question text to expand it. Edit the question the same as you would create a new question.
- Be sure to save your work by clicking the ‘Save’ button located in the top right-hand side of the screen.
- While you are not limited to the number of questions in your survey, we recommend limiting the number to 3 or 4, as more than 4 tend not to get responses.
Creating a Follow-Up Email
To create a custom email, click ‘Followup eMail’ located along the top of the page. Here you can create emails tailored to your specific needs and/or event(s), including simple messages thanking attendees for visiting your booth or more complex emails linking attendees to requested documents.
To Get Started: Click ‘Setup’ and begin filling in the logistical information (i.e., when the email should be sent, subject line, whether or not you want to include documents within the survey, etc.). It’s important to note that the email address used as the ‘Reply to email address’ should be valid, as attendees who reply to this address will expect their email to get delivered.
Once you’re ready to design your email, click ‘Text’ located to the right of ‘Setup’. Here, you can customize
Header Bar: Select any color of your choice to appear in this area. The bar cannot be removed, but if you select the same color as the background color, the bar will not be seen.
Background: Select the color of your choice as the background color for your email. Keep in mind that the text is always black within the body of the email, so you won’t want to make the background too dark.
Logo: Upload your company/event logo as a .pdf, .jpg, or .png file. Logo placement can be set to Left, Center, or Right by clicking on the dropdown box within that area. Logo must be smaller than 620 pixels x 100 pixels or it will be resized. File size cannot exceed 3MB; however, we strongly recommend a much smaller file size of about 100KB or so to improve deliverability.
Salutation: Type or paste a greeting within the blank text box (i.e., “Dear”, “Hi”, “Hello”, etc.). Use the dropdown box to the right to select how the recipient’s name should appear (i.e., First Name, Full Name, Attendee, etc.) A comma will automatically be inserted after.
Opening Paragraph: Type or paste your text here.
Document intro: This section will appear ONLY if you’ve selected ‘Add documents to survey’ listed under the previously discussed ‘Setup’ tab. Type or paste your text here.
Closing Paragraph: Type or paste your text here.
Signature: Type or paste any signature items you would like here. HTML elements may be used; however, we do not provide support on how to format these elements.
Be sure to save your work, by clicking the ‘Save’ button located in the top right-hand side of the screen.
Have More Questions?
If you need further assistance please contact support.