Companies within the exhibitor console have one password to share with all company contacts.
The Company Contact listed for the exhibiting company receives the retrieve password email.
Any other contact whose domain matches a known exhibitor domain would be directed to a screen on which they would see the name of the Company Contact. They can choose to send them the password from that screen, and retrieve it by contacting this person outside of the system.
If the Company Contact shown on the screen is no longer valid, please contact the event management team and have them change the designated contact information.
While every event has a variety of content and custom design within each page, we hope to guide you through what you can expect on the Retrieve Company Password form or visit our FAQ's*.
Begin with locating the Exhibitor Console log in page where you should* have an option to retrieve your password.
Click "retrieve" on under "Forgot your password?".
Enter the Company Contact email in the entry field and click on E-mail My Login Info to submit.
If your Company Contact did not receive the retrieve password email, check that the email was entered correctly and double check the Company Contact spam folder.
If it is not there, likely you are not the Company Contact for the exhibiting company.
This means, if you are not the Company Contact for the company, you would not have permissions to retrieve the password. In this case, you would wish to reach out to your Company Contact for the company password.
Often, company colleagues may not know who is the Company Contact for their company or in some instances, this role requires an update. In this case, contact the event directly to update contact information across all databases.
Frequently Asked Questions:
Q: May our company set a password for each user of the Exhibitor Console?
Exhibitor passwords, or sometimes called ecodes, are the same for all users of the Exhibitor Console. This means there are not individual log in's for each user. Instead, all users would use the same password or ecode to log in.
Q: When I tried to retrieve my company password, it didn't recognize my email. How do I retrieve my company's exhibitor password?
If you received a notice from the form that your email is not in our system but your company has registered for your show's event, try checking with your Company Contact or contact the event directly to see who your Company contact may be.
*Disclaimer: Please be advised that not all content and functionality above may be available as it is up to the event to decide what pages, fields and features they wish to utilize. If you would like some of these features for next year's event, contact the event directly to request them.