Some links included in this article may not be accessible unless you are logged into this Help Desk from your a2z Global Admin (GA). Please be sure to click on the ‘Support’ button in GA to access those resources.
ChirpE Mobile App Dashboard
If your event is leveraging a mobile app powered by a2z's ChirpE platform (Premium or MyEventPlan), then be sure to navigate to the Events > Mobile screen in your Global Admin to check out the newly launched ChirpE Mobile App Dashboard.
It provides a quick, snapshot view of your app's usage and engagement, as well as valuable insight into which aspects of your event are of the greatest interest to your event participants.
For more information is available here*: https://a2zinc.zendesk.com/hc/en-us/articles/360001088546
Texturing in Floor Plan Management
The Floor Plan Management section of your a2z Global Admin houses a set of powerful search and highlighting features grouped under the 'Texturing' menu. Very handy for building and printing out character-specific, comparative versions of your floor plan, Texturing can prove to be a valuable planning tool for your booth sales team.
Your team can use it to highlight booths based on specific criteria, such as the designated salesperson, product category or subcategory, booth area or dimensions, move in or move out times, and more.
More information is available here*: https://a2zinc.zendesk.com/hc/en-us/articles/205885449
Technical Support for Attendees, Exhibitors & Speakers
In recent years, we have put a lot of focus on proactively providing technical support, where needed, to event participants who are using your a2z-powered event website and mobile app.
As a part of this initiative, we have created an End User Support (EUS) team which manages a dedicated help desk site, called a2z Guide, and quickly responds to users technical questions via email.
Accessible from the event website, mobile app and all promotional communications served by a2z's digital media marketing team, the a2z Guide provides role-based, step-by-step instructions the search, planning, and networking features available to users. The site incorporates smart, AI-supported self-help search along with FAQ to answer the questions most commonly asked by the end users.
Clients are encouraged to send users to our a2z Guide to alleviate how-to questions for the a2z-powered solutions and to offer a direct line to our EUS team. End-user inquiries on your event’s behalf can be made directly on this site from two locations:
- Ask a Question button in the upper right-hand corner of each page, and
- Submit a Request link at the end of each article
* This content in this screen is accessible only via your a2z Global Admin (GA). Click on the 'Support' button in your GA to log in seamlessly.
Need more information or help with any of the above? Click here to contact a2z's education specialist or get in touch with your a2z project manager today!
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